Common reasons for not receiving cargo.one emails

If you’re waiting for your booking confirmation, login link, or password reset email from cargo.one and it hasn’t arrived, you’re in the right place.

Below are the most common reasons why our emails might not be reaching you:

Be patient 🧘
Depending on your email or software provider, it may take up to 5 minutes for our emails to arrive in your inbox.

Check your spelling 🖍
Double-check that there are no typos in the email address you entered when requesting your reset password, registration, or login link. If everything looks correct, try requesting another link.

Dig deep in your inbox 🔍
If you still haven’t received the email after 10 minutes, check your Spam, Junk, or Promotions folders. 

Our emails are sent from service@cargo.one, so keep an eye out for that sender.

Ask your IT 👨🏼‍🔧
Check with your IT team or email provider to make sure emails from service@cargo.one aren’t being blocked or filtered. Also, ask them to verify that your inbox has enough space to receive new emails.

Contact us 📲
If none of the above solutions work, please reach out to our Customer Service Team via Live Chat or by emailing support@cargo.one. We’re here to help!