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Airline Contacts

Federica Cina avatar
Written by Federica Cina
Updated this week

In this article, we have compiled the contact information for our partner airlines to help you reach out to them when needed ✈️.

You'll find the relevant contacts for:

  • AWB stock requests

  • General inquiries, delays, updates & cancellations

Note: The list below is organized in alphabetical order. Please click on the desired airline to view the contact details categorized under the dropdowns for EMEA, AMERICAS, and APAC.

​

Air Baltic | BT

AWB stock requests

This is a global contact - Please reach out to cargo@airbaltic.com​

General inquiries, delays, updates & cancellations

EMEA

  • AT - austria@globespeed.com

  • BE - bru@alfaairlines.eu

  • CH - Contact support@cargo.one to be redirected

  • CZ - info.prg@kales.com

  • DE - fra@aircargonet.de

  • DK - info.skylog.dkse@ecsgroup.aero

  • EE - cargo@airbaltic.com

  • ES

    • MAD - bkg.mad@crsairlines.com; inside.sales@crsairlines.com

    • BCN - bkg.bcn@crsairlines.com; inside.sales@crsairlines.com

  • FI - cargosales.hel@sh-agency.com

  • FR - operations.cdg@kales.com

  • GB - ops@gsawexco.com

  • GR - Contact support@cargo.one to be redirected

  • HU - bud.sales@airlogistics.hu

  • IE - csdub@aiacargo.com

  • IT - rome@cismat.com

  • LT - cargo@airbaltic.com

  • LV - cargo@airbaltic.com

  • MT - supervisor@xph.it

  • NO - osl@alfaairlines.eu

  • PT - gsaair@greeniberica.pt

  • SE - sto@proactiveair.com

  • SI - aviacargo@aviacargo.si

Air Canada | AC

AWB stock requests

You can either try the auto-assigned AWB function on cargo.one or you can reach out to the airline​

EMEA

AMERICAS

  • CA - cargo.customerservice@aircanada.ca

  • CO - Contact support@cargo.one to be redirected

  • US - Contact support@cargo.one to be redirected

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

Air Europa | UX

AWB stock requests

This is a global contact - Please reach out to accounting@aireuropacargo.com​

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

AFKLM

AWB stock requests

AWBs are assigned automatically. Kindly use the auto-assigned AWB function on cargo.one.

Delays

A new feature on the AFKLM Cargo website allows downloading a delay statement 24/7 for the requested booking.

  1. follow this link for the log-in page

  2. log into your MyCargo account

  3. search for the AWB

  4. request a PDF delay statement

In case no MyCargo account exists, you can request new access via this link or reach out to tracktrace.eur@afklmp-cargo.com for your delay statement.

For technical errors on AFKLM Cargo's website, please refer to the airline's technical service team.

General inquiries, updates & cancellations

EMEA

  • AT - customerservice.austria@afklmpcargo.com

  • BE - customerservice.bru@afklcargo.com

  • CH - Contact support@cargo.one to be redirected

  • CZ - customerservice.bud@afklmpcargo.com

  • DE (FRA) - customerservice.fra@afklmpcargo.com

    DE (BER, BRE, DRS, HAM, HAJ, LEJ): customerservice.de.northeast@afklmpcargo.com

    DE (CGN, DUS, FMO): customerservice.de.west@afklmpcargo.com

    DE (MUC, NUE, STR): customerservice.de.south@afklmpcargo.com

  • DK - customerservice.cph@afklmpcargo.com;

    customerservice.ne@afklmpcargo.com

  • ES - customerservice.spain@afklcargo.com;
    cotizaciones.spain@afklcargo.com (All stations except BIO)
    ES (BIO) - Contact support@cargo.one to be redirected

  • FI - customerservice.hel@afklmpcargo.com;
    customerservice.ne@afklmpcargo.com

  • FR - customerservice.cdg@afklcargo.com

  • GB - customerservice.lhr@afklmpcargo.com

  • HU - customerservice.bud@afklmpcargo.com

  • IE - customerservice.man@afklmpcargo.com

  • IT - customerservice.lin@afklmpcargo.com

  • LU - customerservice.bru@afklcargo.com

  • NL - customerservice.spl@afklcargo.com

  • NO - customerservice.osl@afklmpcargo.com;
    customerservice.ne@afklmpcargo.com

  • PL - mail.afklcargo.waw@airfrance.fr

  • PT (OPO) - customerservice.opo@afklmpcargo.com

    PT (LIS) - customerservice.lis@afklmpcargo.com

  • SE - customerservice.arn@afklmpcargo.com;
    customerservice.ne@afklmpcargo.com

AMERICAS

  • CA - customerservice.canada@afklcargo.com

  • US - customerservice.usa@afklmpcargo.com

APAC

ANA Cargo | ANA

AWB stock requests

EMEA

AMERICAS

  • CA - Contact support@cargo.one to be redirected

  • US - Please request your new AWB stock via CNS.

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

American Airlines | AA

AWB stock requests

Please reach out to AWBstock.cargo@aa.com. This is a global contact.

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

Avianca | AV

AWB stock requests

EMEA

AMERICAS

  • AR - reservas@cmsgsa.com

  • AW - Contact support@cargo.one to be redirected

  • BO - Contact support@cargo.one to be redirected

  • BR - Contact support@cargo.one to be redirected

  • CA - Contact support@cargo.one to be redirected

  • CL - Contact support@cargo.one to be redirected

  • CO - customerserviceCO@avianca.com

  • CR - Contact support@cargo.one to be redirected

  • CW - Contact support@cargo.one to be redirected

  • DO - reservas@damacargo.net

  • EC - customerserviceEC@avianca.com

  • GT - Contact support@cargo.one to be redirected

  • HN - Contact support@cargo.one to be redirected

  • MX - Contact support@cargo.one to be redirected

  • NI - Contact support@cargo.one to be redirected

  • PA - Contact support@cargo.one to be redirected

  • PE - Contact support@cargo.one to be redirected

  • PR - Contact support@cargo.one to be redirected

  • PY - Contact support@cargo.one to be redirected

  • SV - Contact support@cargo.one to be redirected

  • UY - Contact support@cargo.one to be redirected

  • US - Contact support@cargo.one to be redirected

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

  • AR - reservas@cmsgsa.com

  • AW - Contact support@cargo.one to be redirected

  • BO - Contact support@cargo.one to be redirected

  • BR - Contact support@cargo.one to be redirected

  • CA - Contact support@cargo.one to be redirected

  • CL - Contact support@cargo.one to be redirected

  • CO - customerserviceCO@avianca.com

  • CR - Contact support@cargo.one to be redirected

  • CW - Contact support@cargo.one to be redirected

  • DO - reservas@damacargo.net

  • EC - customerserviceEC@avianca.com

  • GT - Contact support@cargo.one to be redirected

  • HN - Contact support@cargo.one to be redirected

  • MX - Contact support@cargo.one to be redirected

  • NI - Contact support@cargo.one to be redirected

  • PA - Contact support@cargo.one to be redirected

  • PE - Contact support@cargo.one to be redirected

  • PR - Contact support@cargo.one to be redirected

  • PY - Contact support@cargo.one to be redirected

  • SV - Contact support@cargo.one to be redirected

  • UY - Contact support@cargo.one to be redirected

  • US - Contact support@cargo.one to be redirected

Cargolux | CV

AWB stock requests

This is a global contact - Please reach out to digital_marketplaces@cargolux.com

General inquiries, delays, updates & cancellations

This is a global contact - Please reach out to digital_marketplaces@cargolux.com

EMEA

AMERICAS

APAC

Cathay Pacific | CX

AWB stock requests

EMEA

General inquiries, delays, updates & cancellations

EMEA

CMA CGM | 2C

AWB stock requests

EMEA

  • BE - sales@ecsgroup.aero

    cargo.netherlands@cmacgm-aircargo.com

  • DE - cargo.germany@cmacgm-aircargo.com

    cmacgm.sales.de@ecsgroup.aero

  • FR - cargo.france@cmacgm-aircargo.com

  • IT - cma-cgm.it@ecsgroup.aero

  • NL - cargo.netherlands@cmacgm-aircargo.com

AMERICAS

  • US - cmacgmreservations.us@ecsgroup.aero

General inquiries, delays, updates & cancellations

EMEA

  • BE - sales@ecsgroup.aero

    cargo.netherlands@cmacgm-aircargo.com

  • DE - cargo.germany@cmacgm-aircargo.com

    cmacgm.sales.de@ecsgroup.aero

  • FR - cargo.france@cmacgm-aircargo.com

  • IT - cma-cgm.it@ecsgroup.aero

  • NL - cargo.netherlands@cmacgm-aircargo.com

AMERICAS

  • US - cmacgmreservations.us@ecsgroup.aero

Condor | DE

AWB stock requests

EMEA

  • AT - aerocargo.at@ecsgroup.aero

  • CH - Contact support@cargo.one to be redirected

  • DE

    • BER - ham.ber.de@ecsgroup.aero

    • BRE - ham.ber.de@ecsgroup.aero

    • CGN - dus.de@ecsgroup.aero

    • DRS - ham.ber.de@ecsgroup.aero

    • DTM - dus.de@ecsgroup.aero

    • DUS - dus.de@ecsgroup.aero

    • FMO - dus.de@ecsgroup.aero

    • FRA - condor.de@ecsgroup.aero

    • HAM - ham.ber.de@ecsgroup.aero

    • HAJ - ham.ber.de@ecsgroup.aero

    • LEJ - ham.ber.de@ecsgroup.aero

    • MHG - condorreservations.us@ecsgroup.aero

    • MUC - muc.de@ecsgroup.aero

    • NUE - muc.de@ecsgroup.aero

    • STR - str.de@ecsgroup.aero

  • DK - info.hwfdenmark@ecsgroup.aero

General inquiries, delays, updates & cancellations

EMEA

  • AT - aerocargo.at@ecsgroup.aero

  • CH - Contact support@cargo.one to be redirected

  • DE

    • BER - ham.ber.de@ecsgroup.aero

    • BRE - ham.ber.de@ecsgroup.aero

    • CGN - dus.de@ecsgroup.aero

    • DRS - ham.ber.de@ecsgroup.aero

    • DTM - dus.de@ecsgroup.aero

    • DUS - dus.de@ecsgroup.aero

    • FMO - dus.de@ecsgroup.aero

    • FRA - condor.de@ecsgroup.aero

    • HAM - ham.ber.de@ecsgroup.aero

    • HAJ - ham.ber.de@ecsgroup.aero

    • LEJ - ham.ber.de@ecsgroup.aero

    • MHG - condorreservations.us@ecsgroup.aero

    • MUC - muc.de@ecsgroup.aero

    • NUE - muc.de@ecsgroup.aero

    • STR - str.de@ecsgroup.aero

  • DK - info.hwfdenmark@ecsgroup.aero

El Al | LY

AWB stock requests

EMEA

AMERICAS

  • CA - Contact support@cargo.one to be redirected

  • US - Contact support@cargo.one to be redirected

General inquiries, updates & cancellations

EMEA

AMERICAS

  • CA - Contact support@cargo.one to be redirected

  • US - Contact support@cargo.one to be redirected

Emirates | EK

AWB stock requests

EMEA

AMERICAS

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

Ethiopian | ET

AWB stock requests

EMEA

General inquiries, delays, updates & cancellations

EMEA

Etihad | EY

AWB stock requests

EMEA

AMERICAS

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

Finnair | AY

AWB stock requests

EMEA

AMERICAS

  • US - Please request your new AWB stock via CNS.

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

Hong Yuan Group

AWB stock requests

EMEA

  • BE: hygcargoone@pekhongyuan.com

  • IT: hygcargoone@pekhongyuan.com

  • NO: hygcargoone@pekhongyuan.com

General inquiries, delays, updates & cancellations

EMEA

  • BE: hygcargoone@pekhongyuan.com

  • IT: hygcargoone@pekhongyuan.com

  • NO: hygcargoone@pekhongyuan.com

IAG

AWB stock requests

EMEA

AMERICAS

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

ITA Airways | AZ

AWB stock requests

Please reach out to stock.cargo@ita-airways.com. This is a global contact.

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

Japan Airlines | JAL

AWB stock requests

EMEA

AMERICAS

  • US - Contact support@cargo.one to be redirected

APAC

General inquiries, updates & cancellations

EMEA

AMERICAS

APAC

LATAM | LA

AWB stock requests

EMEA

AMERICAS

General inquiries, delays, updates & cancellations

EMEA

  • DE - cargocareeu@latam.com;
    grp_cargobookinterline_southbound@sac.latam.com

  • ES - cargocareeu@latam.com;
    grp_cargobookinterline_southbound@sac.latam.com

  • FR - cargocareeu@latam.com;
    grp_cargobookinterline_southbound@sac.latam.com

  • GB - latam@airlogistics.co.uk

  • IT - latam.it@airlogisticsgroup.com

  • NL - cargocareeu@latam.com;
    grp_cargobookinterline_southbound@sac.latam.com

  • PT - cargocareeu@latam.com;
    grp_cargobookinterline_southbound@sac.latam.com

AMERICAS

  • BR - Contact support@cargo.one to be redirected

  • MX - operaciones.latam@talma.com.mx

  • US - grp_ebooking.cargo@latam.com

LOT | LO

AWB stock requests

EMEA

  • PL - cargobooking@lot.pl
    cargosales@lot.pl

AMERICAS

  • CA - bookings@expaircargo.com

  • US

    • ATL - lotcargoatl@lot.com
      lotcargonyc@lot.com

    • EWR - lotcargonyc@lot.com

    • JFK - lotcargonyc@lot.com

    • LAX - lotcargolax@lot.com

    • MIA - lotcargomia@lot.com

      lotcargonyc@lot.com

    • ORD - lotcargoord@lot.com

General inquiries, delays, updates & cancellations

EMEA

  • PL - cargobooking@lot.pl
    cargosales@lot.pl

AMERICAS

  • CA - bookings@expaircargo.com

  • US

    • ATL - lotcargoatl@lot.com
      lotcargonyc@lot.com

    • EWR - lotcargonyc@lot.com

    • JFK - lotcargonyc@lot.com

    • LAX - lotcargolax@lot.com

    • MIA - lotcargomia@lot.com

      lotcargonyc@lot.com

    • ORD - lotcargoord@lot.com

Lufthansa | LH

AWB stock requests

You can either use the auto-assigned AWB function on cargo.one or you can reach out to the relevant contact depending on your market:​

EMEA

AMERICAS

  • US - Please request your new AWB stock via CNS

APAC

  • Please proceed with your request via CASS link

Delays

Through their 'eServices' platform, all shipping updates and delay statements are available to request at any time. To access the platform you can use this link.

For technical errors on LH Cargo's website, please refer to the airline's technical service team.

General inquiries, updates & cancellations

EMEA

AMERICAS

APAC

Malaysia Airlines | MH

AWB stock requests

EMEA

APAC

General inquiries, delays, updates & cancellations

EMEA

APAC

mas Cargo | M7

AWB stock requests

AMERICAS

  • MX - customercaremex@masair.com

  • US - customercaremex@masair.com

General inquiries, delays, updates & cancellations

AMERICAS

  • MX - customercaremex@masair.com

  • US - customercaremex@masair.com

Nippon Cargo Airlines | KZ

Airline registrations

EMEA

  • To register with this airline, please get in touch with them at splfckz@nca.aero

AMERICAS

APAC

  • To register with this airline, please get in touch with them at inside@nca.aero

AWB stock requests

EMEA

APAC

  • JP - Please proceed with your request via CASS link

General inquiries, delays, updates & cancellations

EMEA

APAC

Qantas Freight | QF

AWB stock requests

AMERICAS

  • CA - qffreightusa@qantas.com.au

  • US - qffreightusa@qantas.com.au

General inquiries, delays, updates & cancellations

AMERICAS

  • CA - qffreightusa@qantas.com.au

  • US - qffreightusa@qantas.com.au

Qatar Airways | QR

AWB stock requests

EMEA

AMERICAS

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

Royal Air Maroc | AT

AWB stock requests

EMEA

AMERICAS

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

SAS | SK

AWB stock requests

This is a global contact - cargobooking@sas.dk

General inquiries, delays, updates & cancellations

This is a global contact - cargobooking@sas.dk

Saudia Cargo | SV

AWB stock requests

EMEA

APAC

AMERICAS

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

Silk Way West | 7L

AWB stock requests

EMEA

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

  • US - Contact support@cargo.one to be redirected

APAC

Singapore Airlines | SQ

AWB stock requests

EMEA

AMERICAS

  • US - Contact support@cargo.one to be redirected

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

Swiss World Cargo | LX

AWB stock requests

EMEA

AMERICAS

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

TAP | TP

AWB stock requests

EMEA

AMERICAS

Delays

Delay Statements are issued only by the airline's global service team directly. Please reach out to the following contact 'ptcargobkg@tap.pt' to receive a delay statement for your TAP booking.

General inquiries, updates & cancellations

EMEA

AMERICAS

Turkish Cargo | TK

AWB stock requests

EMEA

AMERICAS

APAC

Delays

You can request a delay statement via the contact form on the Turkish Cargo website:

  1. got to the Turkish Cargo contact form via this link

  2. go to 'Customer Request' - 'Cargo Status enquiry'

  3. fill out the fields with an asterisk and save the form

  4. the service team will get in contact with you afterwards

General inquiries, updates & cancellations

EMEA

AMERICAS

APAC

United Cargo | UA

AWB stock requests

You can contact cargoawb@united.com - This is a global contact.

General inquiries, delays, updates & cancellations

EMEA

  • BE - Contact support@cargo.one to be redirected

  • CH - Contact support@cargo.one to be redirected

  • DE - cargosalesgermany@united.com

  • ES - Contact support@cargo.one to be redirected

  • FR - cargosales-fr@united.com

  • GB - cargosalesuk@united.com

  • IE - Contact support@cargo.one to be redirected

  • IT - Contact support@cargo.one to be redirected

  • NL - Contact support@cargo.one to be redirected

AMERICAS

  • CA - bpp.cargo@united.com

  • US - bpp.cargo@united.com

Virgin Atlantic | VS

AWB stock requests

EMEA

APAC

  • IN - Contact support@cargo.one to be redirected

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

  • IN - Contact support@cargo.one to be redirected

WestJet Cargo | WS

AWB stock requests

EMEA

AMERICAS

APAC

General inquiries, delays, updates & cancellations

EMEA

AMERICAS

APAC

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