After the LAT ⏰ of your shipment has passed, only the airline can make changes to your booking.
Should you need to update or cancel a shipment after LAT, please select below the airline you need, then the country according to your booking's origin to find the right contact:
EMEA: Europe, Middle East, and Africa
NOAM: North America
APAC: Asia Pacific
The below contacts are also useful for support with reimbursement in case of shipment damages, delay statement requests and general queries.
Note: the list is in alphabetical order
Air Canada (AC)
Air Canada (AC)
EMEA
EMEA
DE: fracargosales@aircanada.ca
CH: zrh.cgo@aircanada.ca
AT: Please contact us here
For stations: ABZ, EDI, GLA, NCL, MAN, EMA, BHX: aircanada@air-liaison.net
IE: (DUB, SNN, ORK) res@iamair.com + ops@iamair.com
BE: viabru@viagroup.be
NL: ACcargo.ams@flyus.aero
NOAM
NOAM
US: Please contact us here
APAC
APAC
AFKLM
AFKLM
EMEA
EMEA
DE: FRA: customerservice.fra@afklmpcargo.com
North East Germany (BER, BRE, DRS, HAM, HAJ, LEJ): customerservice.de.northeast@afklmpcargo.com
West Germany (CGN, DUS, FMO): customerservice.de.west@afklmpcargo.com
South Germany (MUC, NUE, STR): customerservice.de.south@afklmpcargo.com
CH: Please contact us here
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
ES: All stations except BIO: customerservice.spain@afklcargo.com, cotizaciones.spain@afklcargo.com
BIO: Please contact us here
Delays & updates - tracktrace.eur@afklmp-cargo.com
PT: OPO - customerservice.opo@afklmpcargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
Delays & updates - tracktrace.eur@afklmp-cargo.com
NOAM
NOAM
Delays & updates - customerexperience.usa@dlafklcargo.com
Delays & updates - customerexperience.usa@dlafklcargo.com
APAC
APAC
JP: HND/KIX/NRT: customerservice.japan@afklmpcargo.com
Delays & updates - tracktrace.seasia@afklmpcargo.com
IN: BOM/DEL/HYD/JAI: bookingdesk.del@afklcargo.com
Delays & updates - tracktrace.seasia@afklmpcargo.com
KR: ICN/PUS: customerservice.sel@afklmpcargo.com
Delays & updates - tracktrace.seasia@afklmpcargo.com
Delays & updates - tracktrace.seasia@afklmpcargo.com
Delays & updates - tracktrace.seasia@afklmpcargo.com
American Airlines (AA)
American Airlines (AA)
EMEA
EMEA
DE: FRA.Cargosales@aa.com (Sales only)
FRAcargo.customerservice@aa.com (Booking, reservations)
UK: lhr.cargosales@aa.com (Sales Team)
LHRCargo.Customerservice@aa.com (Booking, reservations)
IE: lhr.cargosales@aa.com (Sales Team)
LHRCargo.Customerservice@aa.com (Booking, reservations)
cdg.cargosales@aa.com (Sales only)
cdg.cargocustomerservice@aa.com (Booking, reservations)
ANA (NH)
ANA (NH)
NOAM
NOAM
US: ORD: sales@acs-gsa.com
CA: YVR: anasales.yvr@ecsgroup.aero
APAC
APAC
JP: Please contact us here
KR: selfrnh@ana.co.jp
LATIN AMERICA
LATIN AMERICA
Please contact us here
Avianca (AV)
Avianca (AV)
EMEA
EMEA
ES: Please contact us here
UK: Please contact us here
DE: FRA (only station): avianca.de@atc-aviation.com
For delay statements and booking status updates: avianca@network-airline.com
SOUTH AMERICA
SOUTH AMERICA
Available stations:
ASU: Please contact us here
EZE: reservas@cmsgsa.com
LIM: Please contact us here
LPB: Please contact us here
MVD: Please contact us here
SCL: Please contact us here
VVI: Please contact us here
BAQ, BOG, CLO, & MDE: customerserviceCO@avianca.com
GYE, UIO: customerserviceEC@avianca.com
CENTRAL AMERICA
CENTRAL AMERICA
Available stations:
AUA: Please contact us here
GDL: Please contact us here
CUR: Please contact us here
GUA: Please contact us here
MEX: Please contact us here
MGA: Please contact us here
MTY: Please contact us here
PTY: Please contact us here
PUJ: reservas@damacargo.net
SAL: Please contact us here
SAP: Please contact us here
SDQ: reservas@damacargo.net
BRASIL
BRASIL
Please contact us here
Cathay Pacific (CX)
Cathay Pacific (CX)
El Al (LY)
El Al (LY)
EMEA
EMEA
DE: elal.de@eurocargoaviation.com + operations.de@eurocargoaviation.com
CH: elal@ams-gsa.eu
IT: MXP - info.mil@kales.com
FCO - info.rom@kales.com
UK: cs2@aiacargo.com or CS1@aiacargo.com
ES: BCN: ops.bcn@capitol-aircargo.es
MAD: Please contact us here
Emirates (EK)
Emirates (EK)
EMEA
EMEA
DE: DUS: skycargodus@emirates.com
MUC: skycargomuc@emirates.com
AT: skycargoviesales@emirates.com, skycargovie@emirates.com
UK: LHR SkyCargoLHR@emirates.com
IE: DUB SkyCargoDUB@emirates.com
PT: LIS: skycargolis@emirates.com
OPO: skycargoopo@emirates.com
IT: SkycargoMXPSales@emirates.com
FR: LYS: skycargoLYS@emirates.com
OCEANIA
OCEANIA
AFRICA
AFRICA
NG: ABJ: skycargoabj@emirates.com
LOS: skycargolos@emirates.com
ZA: CPT: skycargocpt@emirates.com
JNB: skycargojnb@emirates.com
ASIA
ASIA
VN: HAN: skycargoHAN@emirates.com
TW: TPE: skycargotpe@emirates.com
CN: CAN: skycgocan@emirates.com
PEK: skycargobjs@emirates.com
MIDDLE EAST
MIDDLE EAST
Ethiopian Airlines (ET)
Ethiopian Airlines (ET)
EMEA
EMEA
AT: VIE@atc-aviation.com
UK: Please contact us here
IT: Please contact us here
SE: booking.se@kales.com
HU: Please contact us here
GR: Please contact us here
ES: Please contact us here
Etihad (EY)
Etihad (EY)
EMEA
EMEA
CH: ZRH gacrequest.zrh@ecsgroup.aero
IT: etihadcsitaly@euascargo.com (Information and reservations)
cargosalesitaly@etihad.ae (Quotes and sales offices)
eyaccounting@euascargo.com (Accounting and administration)ES: BCN - etihad.bcn@airnautic.aero
MAD - etihad.mad@airnautic.aero
FR: res.cargofr@etihad.ae (Reservation and Customer Service)
sales.cargofr@aetihad.ae (Inside Sales)
cdgexp@wfs.aero (WFS Ground Handling Agent)
Finnair (AY)
Finnair (AY)
EMEA
EMEA
ES: LPA, TFS, BCN: ops.bcn@capitol-aircargo.es
MAD, AGP, ALC: Please contact us here
NOAM
NOAM
BALTICS & CEE
BALTICS & CEE
EE: info@skypartners.ee
LV: info@skypartners.ee
LT: info@skypartners.ee
CZ: r-bag@r-bag.cz
Hongyuan
Hongyuan
EMEA
EMEA
BE: hygcargoone@pekhongyuan.com
IT: hygcargoone@pekhongyuan.com
NO: hygcargoone@pekhongyuan.com
IAG
IAG
NOAM
NOAM
US: ebookingsupport@iagcargo.com + iagc@iagcargo-us.com
For Aer Lingus ex-BOS, JFK and ORD only: CARGORESNA@aerlingus.com
APAC
APAC
IN: BOM - cargores.bom@ba.com
DEL - cargores.del@ba.com
MAA - cargores.maa@ba.com
BLR - cargores.blr@ba.com
Japan Airlines (JAL)
Japan Airlines (JAL)
EMEA
EMEA
UK: Please contact us here
IE: Please contact us here
BE: sales@jairbv.com
NL: sales@jairbv.com
FI: sales@jairbv.com
FR: Please contact us here
NOAM
NOAM
US: DFW: org.dfwffk.jali@jal.com
JFK: jfksupport@jal.com
CA: Please contact us here
APAC
APAC
TH: bkkfr.jal@jal.com
VN: SGN - org.sgnskf.jali@jal.com
SG: hjh.gsd5@jal.com
LATAM (LA)
LATAM (LA)
NOAM
NOAM
MIA: customercaremia@latam.com
LAX: customercarelax@latam.com
JFK: customercarejfk@latam.com
Lufthansa (LH)
Lufthansa (LH)
Global contact: echannelsupport@dlh.de
EMEA
EMEA
DE: FRA: sales-fra1@dlh.de,
CGN, DUS: lhcargo.west@dlh.de
MUC, NUE, STR: sales.sued@dlh.deBRE, HAM, HAJ: lcag.salesnordost@dlh.de
AT: sales-austria@lufthansa-cargo.com
CH: lhcargo.zrh@dlh.de
UK: sales.uk@dlh.de
NOAM
NOAM
US: DigitalSales@Lufthansa-cargo.com
CA: DigitalSales@Lufthansa-cargo.com
NCA (KZ)
NCA (KZ)
EMEA
EMEA
APAC
APAC
JP: inside@nca.aero
Qatar (QR)
Qatar (QR)
EMEA
EMEA
MUC/STR/NUE via MUC please contact: muccargocustomersvc@de.qatarairways.com
UK: Sales: ukcargosales@uk.qatarairways.com
Queries relating to schedule / post flying: ukcargocs@uk.qatarairways.com
Bookings: cargobookings@uk.qatarairways.com
OPS: ukcargoops@uk.qatariarways.com
Service Recovery: ukcargocs@uk.qatarairways.com
Billing: ukcargobilling@uk.qatarairways.com
LU: Please contact us here
IT: FCO - qrfco.it@ecsgroup.aero + qrsales.fco@ecsgroup.aero
MXP - qrmil.it@ecsgroup.aero + qrsales.fco@ecsgroup.aero
NOAM
NOAM
US:
LAX - laxcargo@us.qatarairways.com
SFO - laxcargo@us.qatarairways.com
CA: YUL - qryulcargo@ca.qatarairways.com
APAC
APAC
CN: PEK - Please contact us here
CAN - qrcan@megacap.com.cn
VN: HAN - hancargoreservation@vn.qatarairways.com
KH: Please contact us here
MV - Please contact us here
IN: Please contact us here
PK: ISB - qrisbcargo@pk.qatarairways.com
SKT - sktcargo@pk.qatarairways.com
AU: SYD - qrcargo.syd@ecsgroup.aero
BNE - qrcargo.bne@ecsgroup.aero
AFRICA AND MIDDLE EAST
AFRICA AND MIDDLE EAST
CEE, GRECE AND CYPRUS
CEE, GRECE AND CYPRUS
SK: r-bag@bts.r-bag.eu
EE: info@skypartners.ee
LT: info@skypartners.ee
LV: info@skypartners.ee
GR: Please contact us here
CY: Please contact us here
LATIN AMERICA
LATIN AMERICA
MX: Please contact us here
Saudia (SV)
Saudia (SV)
Global contacts:
Missing cargo - cargocic@saudiacargo.com
CASS correction - CargoTariffsuseu@saudiacargo.com
EMEA
EMEA
IT: MXP: cargo.sv@itrcargo.com
NOAM
NOAM
CA: Please contact us here
APAC
APAC
Silk Way West (7L)
Silk Way West (7L)
EMEA
EMEA
CH: ZRH - salesfra@silkwayltd.eu; zrh@airnautic.ch
UK: Please contact us here
IT: Please contact us here
NOAM
NOAM
Please contact us here
APAC
APAC
CN: Please contact us here
Singapore Airlines (SQ)
Singapore Airlines (SQ)
EMEA
EMEA
DE: BER - FRA_CGOOPS@singaporeair.com.sg
FRA - FRA_CGOOPS@singaporeair.com.sgMUC - muc_cgoops@singaporeair.com.sg
UK: LHR - LHR_CGORSVN@singaporeair.com.sg
NOAM
NOAM
US: Please contact us here
APAC
APAC
SG: Please contact us here
Swiss Worldcargo (LX)
Swiss Worldcargo (LX)
EMEA
EMEA
DE: cargo.germany@swiss.com
CH: ZRH, BRN: cargo.sales@swiss.com
GVA: cargo.geneva@swiss.com
NOAM
NOAM
US: ATL: Cargo.mia@swiss.com
BOS: Cargo.bos@swiss.com
ORD: Cargo.ord@swiss.com
LAX: Cargo.lax@swiss.com
MIA: Cargo.mia@swiss.com
JFK: Cargo.jfk@swiss.com
PHL: Cargo.ewr@swiss.com
EWR: Cargo.ewr@swiss.com
SFO: Cargo.sfo@swiss.com
APAC
APAC
Turkish Airlines (TK)
Turkish Airlines (TK)
EMEA
EMEA
DE: FRA: fracargo@thy.com + tkcargoreservations.de@thy.com
AT: viecargo@thy.com
IE: Please contact us here
MST: mstcargo@thy.com
AMS: amscargo@thy.com
LU: luxcargo@thy.com
IT: MXP: tkmil.it@ecsgroup.aero
OPO: opocargo@thy.com
NOAM
NOAM
US
BOS: TKCARGOSALES-EASTUSA@THY.COM
JFK: JFKCARGOGROUP@THY.COM
MIA: TKCARGOSALES-MIA@THY.COM
IAH: TKCARGOSALES-SOUTHWEST@THY.COM
IAD: IADCARGO@THY.COM, TKCARGOSALES-EASTUSA@THY.COM
ORD: TKCARGOSALES-NORTHWEST@THY.COM
SFO: TKCARGOSALES-WESTUSA@THY.COM
LAX: TKCARGOSALES-WESTUSA@THY.COM
ATL: TKCARGOSALES-ATL@THY.COM
DFW: dfwcargo@thy.comCA: yyz@ansgsa.com +
YYZ: yyzcargo@thy.com
YVR: yvrcargo@thy.com
APAC
APAC
JP: tyocargo@thy.com
CEE
CEE
PL: saleswaw@sky-xs.com
CZ: prg@airlogistics.cz
HU: info.bud@kales.com
RO: otpcargo@thy.com
BG: sofcargo@thy.com
LT: info.vno@kales.com
LV: info.vno@kales.com
EE: info.vno@kales.com
SI: Please contact us here
LATAM
LATAM
CO: BOGCARGO@THY.COM
AR: EZECARGO@THY.COM
BR: GRUCARGO@THY.COM; turkish.br@ecsgroup.aero
PA: PTYCARGO@THY.COM
EC: UIOCARGO@THY.COM