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How can I ask for a delay statement?
How can I ask for a delay statement?
Federica Cina avatar
Written by Federica Cina
Updated over a week ago

In short: reach out to the airline with which you booked 😉


cargo.one facilitates your booking with the airline, but ultimately the airline ✈️ is responsible for the transport and they are the ones who can tell you exactly what happened.


Unfortunately, cargo.one does not get involved at all in the shipment's transit and can therefore not provide a delay statement or explain the root cause of a delay 😿.

In case shipments 🚚 get delayed, airlines will, in most instances, try to accommodate the shipment on the next available uplift. If this is not possible, the airline ✈️ will reach out to the booking agent directly to follow up on the next steps.

How does it work?

Firstly, before reaching out to the airline about a delay it is important to:

  1. verify if the shipment was actually delivered to the airline on time.

  2. always have the POD (Proof of Delivery) at hand when requesting a statement from the airline, so you can attach it to your email for them.

  3. check the shipment on the airline's tracking website, to verify if it is indeed delayed and/or rebooked. All links to the tracking websites can be found here.

Please select below the airline you need, to find the right contact according to your booking's origin to request a delay statement.

American Airlines Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Air Canada Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

AFKLM Cargo

A new feature on the AFKLM Cargo website allows downloading a delay statement 24/7 for the requested booking.

  1. follow this link for the log-in page

  2. log into your MyCargo account

  3. search for the AWB

  4. request a PDF delay statement

In case no MyCargo account exists, you can request new access via this link.

For technical errors on AFKLM Cargo's website, please refer to the airline's technical service team.

ANA Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Avianca Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Cathay Pacific

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

El Al

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Ethiopian Airlines

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Etihad Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Finnair

Delay Statements are issued only by Finnair HQ for priority 1 and 2 shipments only. Please reach out to the respective service team or local sales team to get the priority level checked and if applicable a statement provided.

Here you can find the contact details per airline.

IAG Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

ITA Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

JAL Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

LATAM

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Lufthansa

Through their 'eServices' platform, all shipping updates and delay statements are available to request at any time. To access the platform you can use this link.

For technical errors on LH Cargo's website, please refer to the airline's technical service team.

Malaysia Airlines

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Mas Air

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

NCA

Delay Statements are issued only by the airline's global service team directly. Please reach out to the following contact 'splfckz@nca.aero' to receive a delay statement for your NCA booking.

Qantas

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Qatar Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Saudia Cargo

Delay Statements are issued only by the airline's global service team directly. Please reach out to the following contact 'cargocic@saudiacargo.com' to receive a delay statement for your Saudia booking.

Silk Way West

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Swiss WorldCargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Singapore Airlines

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

TAP

Delay Statements are issued only by the airline's global service team directly. Please reach out to the following contact 'ptcargobkg@tap.pt' to receive a delay statement for your TAP booking.

Turkish Cargo

Delay Statements are issued only by the airline's global & local service team directly. There are two ways to raise a claim.

  • Via the contact form on the Turkish Cargo website

  1. got to the Turkish Cargo contact form via this link

  2. go to 'Customer Request' - 'Cargo Status enquiry'

  3. fill out the fields with an asterisk and save the form

  4. the service team will get in contact with you afterwards

  • Via the local sales team contact

Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

Virgin Atlantic Cargo

Delay Statements are issued only by the airline's customer service team directly. Please reach out to the respective service team or local sales team to get a statement provided. Here you can find the contact details per airline.

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